An emergency has just occurred. You need assistance quickly, so you dial 9-1-1. What happens next is our area of expertise.
When you dial 9-1-1 your call is answered by professionally trained personnel. It is their job to assess the situation and determine the appropriate response.
Remain calm and speak clearly. Do not panic. If you are excited it is sometimes difficult to obtain the necessary critical information for a quick response to your emergency.
Be prepared to provide the call taker with the nature of your emergency, your name, phone number, address, the address where the incident occurred (if different) and any additional information the call taker may request.
Please be aware that the call takers are professionally trained and the information they require is important. Don't become impatient or angry if you do not understand the nature of their questions.
If the situation warrants, assistance will be dispatched and the call taker may continue to solicit information from you while emergency service is on the way.
In some cases you may be asked to remain on the line until assistance arrives.
Do not hang up until you are told to do so.
Cellular 9-1-1 Calls
Be aware that when you dial 9-1-1 from a cellular phone, your call may not be routed to the correct 9-1-1 center and that the call taker may not be in the same area you are calling from. In addition, cellular 9-1-1 calls do not automatically provide the phone number and location from which you are calling, so be prepared to provide this information.
Cellular phone companies are working under the direction of the Federal Communications Commission (FCC) to improve service for cellular 9-1-1 callers.
Interested in how 9-1-1 came to be? Click here.